Refund & Cancellation Policy

1. Cancelling MenuMargin Pro

Paid subscriptions may be cancelled at any time from your account settings, through the Stripe billing portal, or by emailing hello@menumargin.co.uk.

Cancellation takes effect at the end of the current billing period. You will continue to have access to paid features until that billing period expires, unless we state otherwise.

2. Refunds

No partial refunds are issued for unused time within a billing period.

If you believe exceptional circumstances apply, you may submit a refund request within 14 days of payment by emailing hello@menumargin.co.uk with your account details and the reason for the request. We will review each request on a case-by-case basis.

3. The £29 Full Menu Audit

The Full Menu Audit is a one-off payment. It unlocks one full audit of a menu and does not start a subscription, so there is nothing to cancel.

If something went wrong with your full audit, you may request a review within 14 days of payment by emailing hello@menumargin.co.uk, as set out in section 2. We will review each request on a case-by-case basis.

4. Free Tier Accounts

Free tier users may stop using the service or request deletion of their account at any time.

5. AI Credits

AI credits are non-refundable once they have been used.

6. Contact

Questions about cancellations or refund requests should be sent to hello@menumargin.co.uk.